Across the country, medical negligence litigation has drifted far from a system grounded in fair compensation. Today’s cases are increasingly shaped by aberration verdicts, narrative-driven trial tactics, and the growing influence of third-party litigation funding. Plaintiff firms are deploying sophisticated psychological strategies, venue manipulation, and inflated damages models while hospitals, physicians, insurers, and health systems absorb rising exposure and operational strain.

Artificial intelligence has brought undeniable momentum to the claims and medical malpractice space. Between predictive analytics, large language models, and automation tools, the industry has seen bold promises about speed, accuracy, and efficiency. But the most meaningful progress hasn’t come from replacing people, it has come from augmenting human judgment.

The core challenge for the defense is that plaintiffs typically frame value first—through life-care plans, emotional narratives, and reptile strategies—and these early numbers create powerful psychological anchors that shape all later perceptions of the case.

Modern litigation management requires systems that merge data, video and analytics to reveal the full story of a case. That is what we have built with Second Chair™.

For too long the plaintiff’s bar has controlled the narrative in litigation. Through shared transcripts and coordinated expert use, they’ve enjoyed an informational advantage that has shaped outcomes and increased costs for the defense.

For decades defense and claims professionals have made critical case decisions based on paper—transcripts, reports and summaries that remove the human element from testimony.